1. Overview

Beauty Point is committed to providing excellent customer support to ensure a positive experience for all users. This Support Policy outlines our approach to assisting users and sets expectations regarding the support services we offer.

2. Contacting Support

Users can contact our support team through various channels, including:

• Email: [Support Email Address]
• Phone: [Support Phone Number]
• In-App Messaging: Available through the Beauty Point platform.

3. Support Availability

Our support team is available during regular business hours on weekdays. Responses to inquiries are typically provided within 24-48 hours. For urgent matters, we strive to respond as quickly as possible.

4. Types of Support Requests

We provide support for the following types of requests:

• Technical Issues: Assistance with platform navigation, account-related problems, and technical glitches.
• Booking Assistance: Help with booking, canceling, or rescheduling salon, spa, or beauty parlor services through Beauty Point.
• Payment and Billing Queries: Support for payment-related issues, billing inquiries, and refunds.

5. Information Required for Support

To expedite support requests, users are encouraged to provide the following information:

• User ID or Account Information
• Description of the Issue
• Screenshots or Error Messages (if applicable)
• Booking Reference Number (if applicable)

6. Support Limitations

While we strive to address all user inquiries promptly, there are limitations to our support services:

• Third-Party Service Issues: We may not be able to directly resolve issues related to services provided by third-party salons, spas, or beauty parlors. Users are encouraged to communicate directly with the service provider in such cases.
• Non-Platform Issues: Our support is limited to issues arising from the use of Beauty Point. We may not provide support for external hardware, software, or connectivity problems.

7. Service Level Agreements (SLA)

Response times and resolution timelines are provided as estimates. While we aim to adhere to these timelines, circumstances may arise that require additional time to resolve issues.

8. User Responsibilities

Users are responsible for providing accurate and complete information when seeking support. Cooperation and adherence to platform guidelines are essential for effective issue resolution.

9. Feedback and Improvement

We value user feedback as it helps us enhance our platform and support services. Users are encouraged to share their experiences, suggestions, and concerns to contribute to ongoing improvements.

10. Updates to Support Policy

This Support Policy may be updated periodically. Users will be notified of any significant changes.

For support inquiries, please contact us at [Support Email Address] or [Support Phone Number]. We appreciate your trust in Beauty Point and are dedicated to providing exceptional support.